Returns & Exchanges

At BAIXA, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items in their original packaging. We strive to make the return process as seamless as our style, ensuring you shop with total confidence.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items with all original tags attached and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.